Support
Frequently Asked Questions
Getting Started
Embarka turns your dates, travelers and preferences into a day-by-day itinerary. Cards and memberships are optional: add them if you want suggestions on how to use points or museum reciprocal benefits.
Core planning is free for up to 3 new owned trips per UTC calendar month. The allowance resets at the start of each month (00:00 UTC). A trip whose first itinerary fails to generate stops counting after 30 minutes. There are no paid plans yet.
Sign up and choose New Trip: describe your trip, use guided planning, or audit an existing plan. You can start without completing your profile. Cards and memberships are optional.
A destination or an existing plan is enough to begin. Home city and traveler ages improve suggestions. Cards and memberships are optional; you can add them later.
Trip Planning
Embarka uses your dates, travelers and preferences (plus cards or memberships if you add them) to build a day-by-day itinerary with Claude AI, then flags what to book or check first.
Yes, just ask in the chat. You can refine any part of your plan through conversation—swap restaurants, add activities, adjust timing, or change destinations.
Any destination worldwide. The AI has knowledge of attractions, restaurants, and activities globally.
Door-to-door: arrival logistics, activities with times, restaurant recommendations, and payment optimization for every booking.
Points & Cards
Chase Sapphire Reserve, Chase Sapphire Preferred, Amex Platinum, Amex Gold, Capital One Venture X, and more. We’re continually adding support for additional cards.
If you add your card names and points balances, Embarka uses published portal rates and transfer rules to suggest which card fits each booking, and estimates how much of the flight cost your points could cover (Chase and Capital One today). It is an estimate: you redeem points with your card issuer, and Embarka never books or moves points.
No. You manually enter your card type and points balance. We never access your financial accounts.
Museum Memberships
Programs like ASTC, ACM, and ROAM that give your local membership free or discounted admission at museums nationwide. A single membership can unlock hundreds of museums when you travel.
Most reciprocal programs exclude museums within 90 miles of your home museum. Embarka automatically accounts for this when building your itinerary so you never show up expecting free admission and get turned away.
Privacy & Security
Supabase stores account and trip data with access rules. AI planning sends relevant information to Anthropic, and sharing exposes itinerary information to people with access. See the Privacy Policy for service providers and storage details.
You can delete trips you own from the dashboard. To delete your account, go to Account privacy (linked from your dashboard) and request deletion there. If online deletion is unavailable, email team@embarka.ai from your account email. See the Privacy Policy for what is and isn’t deleted.
Providers support AI planning, storage, email, maps, weather, and diagnostics. The Privacy Policy explains the information processed and the available deletion routes.
Still have questions?
Reach out to us at team@embarka.ai