Support

Frequently Asked Questions

Getting Started

Embarka is an AI-powered trip planner that optimizes your credit card points and museum memberships for family travel. It creates personalized itineraries that maximize the value of what you already have.

Yes, the core planning features are free. Premium features are coming soon.

Sign up, complete onboarding (add your family members, credit cards, and museum memberships), then click "New Trip" on your dashboard.

Your credit cards (issuer and type), any museum memberships you hold, and your family members’ ages. This helps Embarka tailor every recommendation.

Trip Planning

Embarka uses Claude AI with your complete profile—family, cards, memberships, and preferences—to create personalized itineraries that maximize value at every step.

Yes, just ask in the chat. You can refine any part of your plan through conversation—swap restaurants, add activities, adjust timing, or change destinations.

Any destination worldwide. The AI has knowledge of attractions, restaurants, and activities globally.

Door-to-door: arrival logistics, activities with times, restaurant recommendations, and payment optimization for every booking.

Points & Cards

Chase Sapphire Reserve, Chase Sapphire Preferred, Amex Platinum, Amex Gold, Capital One Venture X, and more. We’re continually adding support for additional cards.

Embarka knows transfer ratios, portal redemption rates, and card-specific benefits. It recommends the best card for each booking to maximize the value of your points.

No. You manually enter your card type and points balance. We never access your financial accounts.

Museum Memberships

Programs like ASTC, ACM, and ROAM that give your local membership free or discounted admission at museums nationwide. A single membership can unlock hundreds of museums when you travel.

Most reciprocal programs exclude museums within 90 miles of your home museum. Embarka automatically accounts for this when building your itinerary so you never show up expecting free admission and get turned away.

Privacy & Security

Yes. We use Supabase with Row Level Security. Your data is only accessible to you.

Contact us at team@embarka.ai and we will delete all your data.

No. Never. Your data is yours.